Shipping Policy for HydroJug
Processing Time
HydroJug processes and ships most orders within 1–3 business days of purchase. Business days are Monday through Friday, excluding major holidays. After your order leaves our warehouse, you will receive a shipping confirmation email with tracking details.
During periods of high order volume—such as holidays or new product launches—processing may take longer. We will notify you if we anticipate any delays.
Shipping Methods and Estimated Delivery
At checkout, you can select from several shipping options to fit your needs:
- Standard Shipping: Delivery usually within 3–7 business days after processing.
- Expedited Shipping: Delivery usually within 2–4 business days after processing.
- Express Shipping: Delivery usually within 1–2 business days after processing.
Transit times are estimates and not guaranteed. Occasionally, shipments may experience delays due to weather, carrier issues, or other factors beyond HydroJug’s control.
Shipping Costs
Shipping fees are calculated at checkout based on your shipping address, selected shipping method, and the total weight of your order. HydroJug also offers free standard shipping on orders that meet certain purchase thresholds; please check our website for current details.
Order Tracking
Once your order ships, you will receive an email containing a tracking number. You can track your package through the carrier’s website. If you encounter any issues with tracking your shipment, please contact HydroJug’s support team at malintina6295@hotmail.com for assistance.
International Shipping
HydroJug ships internationally with estimated delivery times ranging from 7–21 business days depending on the destination and customs processing.
- International orders may be subject to customs duties, taxes, and fees imposed by the recipient’s country.
- These charges are the responsibility of the recipient and are not included in the shipping cost paid at checkout.
- We recommend checking with your local customs office to understand any potential fees before placing an international order.
Lost or Stolen Packages
If your tracking information indicates delivery but you have not received your package, please:
- Check with neighbors or family members who may have accepted delivery.
- Look around your property, as packages may be left in unexpected locations.
- Contact the carrier directly using your tracking number for updates.
If the package remains missing after these steps, contact HydroJug support at malintina6295@hotmail.com. We will assist by working with the carrier to investigate or file a claim if needed. Please note HydroJug cannot be held responsible for packages marked as delivered but missing.
Address Accuracy and Undeliverable Packages
Double-check your shipping address before placing your order. Once an order is submitted, HydroJug cannot guarantee changes to the shipping address before shipment.
If a package is returned due to an incorrect or undeliverable address, HydroJug will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.