Return & Refund Policy

Return & Refund Policy

Last updated: 2026-09-14

This Return & Refund Policy explains how HydroJug handles eligible return and refund requests.

Return Window

You may request a return within 5-7 business days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at malintina6295@hotmail.com with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

How to Start a Return Starting a return is simple: Visit our Returns Center through the link in your order confirmation email or on our website Enter your order number and email address Select the items you want to return and tell us why Print your return shipping label (we’ll provide it) Pack your items securely and drop them off at the carrier location Return Shipping If you’re returning an item.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at malintina6295@hotmail.com.

Store-Specific Conditions

  • Our Return Policy We want you to love what you ordered.
  • The Basics You have 30 days from the date you receive your order to request a return.
  • To be eligible for a return, your item must be: In the same condition you received it Unused and unworn In its original packaging with all tags attached Some items are final sale and cannot be returned.
  • How to Start a Return Starting a return is simple: Visit our Returns Center through the link in your order confirmation email or on our website Enter your order number and email address Select the items you want to return and tell us why Print your return shipping label (we’ll provide it) Pack your items securely and drop them off at the carrier location Return Shipping If you’re returning an item because you changed your mind or it didn’t work out, the cost of return shipping is your responsibility.
  • We recommend using a trackable shipping method — we can’t be responsible for returns that get lost in transit.
  • If you received a defective, damaged, or incorrect item, we’ll cover the return shipping costs.
  • Refunds Once we receive and inspect your return, we’ll process your refund within 5–7 business days.
  • Refunds are issued to your original payment method.
  • Depending on your bank or credit card company, it may take an additional few days for the refund to appear in your account.
  • Original shipping charges are non-refundable unless the return is due to our error (defective, damaged, or incorrect item).
  • The fastest way to get what you want is to return the item you have and place a new order for the replacement.
  • This way, you get your new item faster and we can process your return separately.
  • Damaged or Defective Items We take quality seriously.
  • If you receive an item that’s damaged, defective, or not what you ordered, please contact us within 7 days of delivery.
  • Include your order number and a photo of the issue, and we’ll make it right — whether that means a replacement, a refund, or store credit.
  • Final Sale Items Items marked as final sale cannot be returned or exchanged.
  • This includes clearance items, limited-edition releases, and any products specifically marked as non-returnable on the product page.
  • International Returns For international orders, return shipping costs and any customs fees are the responsibility of the customer.
  • We recommend using a shipping method with tracking and insurance.
  • If you have any questions about returns or refunds, our support team is here to help.